Returns & Exchanges
We want you to love your skin and your Clayco experience, which is why we offer a 30-day window for returns on all our botanical skincare products. If a product isn't the right fit for your routine, we are here to make the process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original sustainable packaging to ensure they are protected during transit back to our studio.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing